unika Health, Inc. ("unika," "we," "our," "us") commits to protecting privacy through compliance with this policy. This Privacy Policy explains practices regarding information collection, use, maintenance, protection and disclosure connected to the website, the unika Unified Care application (the "Application"), devices, products, services, portals, and related materials and technologies (collectively the "Services").
This policy applies to information collected on the Website and Application, through Services, and through various electronic communications when interactions involve advertising that links to this policy.
The policy does not apply to information collected through other means, other websites operated by unika, or by third parties.
unika does not knowingly collect personal information from children under 18 without parental or legal guardian consent. Users under 18 must have their parent or legal guardian create the account and agree to the Terms of Use and Privacy Policy on their behalf. Users under 13 may only use Services with parental or legal guardian supervision and consent, including Provider consultations.
If unika learns it collected information from someone under 13 without proper parental consent, that information is promptly deleted. To report such collection: contact support@ihealthlabs.com or call (855) 816-7705.
California residents under 16 may have additional rights regarding personal information collection and sale. See Section 11 for details.
unika collects several information types from users:
Collection occurs through:
Users provide information when using Services and completing transactions. Required financial information may be necessary for orders. Your Provider or Facility may provide medical history, communications, support/monitoring information collected during Services use, biometric data through digital health technologies, surveys, photographs, and audio/video communications.
Information collected may be maintained or associated with Personal Data from other sources, including Providers or Facilities.
As you interact with the Website and Application, automatic technologies collect information:
Traffic data, location, logs, referring/exit pages, visit timing, error information, clickstream data, and accessed resources.
Computer or mobile device details, IP address, operating system, browser type, and Application version.
Metadata and information associated with submitted video files and photographs.
The Application collects real-time device location information. Declining collection means not downloading the Application or deleting it.
Information collected automatically may include Personal Data or be maintained with other collected or received Personal Data.
Small files sent from websites and stored on your computer or mobile device hard drive. You may refuse cookies through browser settings, though this may prevent access to certain Website or Application parts. Unless adjusted to refuse cookies, our system will issue them when you direct your browser to our Services.
unika uses analytics services to collect information about Application use, integrating into the Application to help analyze user engagement.
The Website uses Hotjar's third-party services, which records user activities to understand user experience. Hotjar records your interaction with our website through your keyboard strokes, mouse movements and activities to show how users interact with different features and elements.
unika uses collected information for purposes including: providing and administering services, presenting website and application content, processing transactions, sending account notices, administering surveys, enforcing contracts, and contacting users about products and services.
We may also use your information to contact you about devices, products and Services that may be of interest to you, including through newsletters.
unika employs artificial intelligence tools following HHS guidelines. The organization uses AI to enhance customer service, support staff in assessing symptoms, and improve administrative efficiency.
unika shares information with providers, facilities, affiliates, contractors, service providers, and potential business successors. The organization also discloses data to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
Users can control cookie settings through browser preferences and opt out of promotional emails by clicking unsubscribe links in communications.
You can review and change your Personal Data by logging into our Website or Application and visiting the profile page. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
California residents may have additional personal information rights and choices. Please see State Specific Privacy Rights for more information.
With respect to any PHI unika may obtain, you have certain rights under HIPAA to access your data, to restrict use and disclosure of it, to request communication methods, to request corrections to your data, to receive an accounting of disclosures and to receive notice of any breach.
Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they "do not track" your online activities. At this time, we do not honor such signals, but we currently do not use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral advertising).
The organization has implemented protective measures to safeguard personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We utilize encryption technology for information sent and received.
Users bear responsibility for password confidentiality and are advised not to share your password with anyone.
Transmission of information via the Internet is not completely secure, and we cannot guarantee security of transmitted data. Users assume risk for any data transmission, and the company disclaims responsibility for circumvention of any privacy settings or security measures.
Certain states provide additional rights regarding personal data use. Please refer to the California Privacy Addendum below for applicable rights if you are a California resident.
unika reserves the right to modify this policy and posts updates with notice of revision. Material changes trigger email notification to registered addresses. Users remain responsible for maintaining current contact information.
unika Health, Inc.
880 W. Maude Ave.
Sunnyvale, CA 94085
Phone: (855) 816-7705
Email: support@ihealthlabs.com
Effective Date: November 21, 2025 · Last Reviewed: November 24, 2025
This Privacy Addendum for California Residents ("Privacy Addendum") supplements the information contained in the unika Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 ("CCPA"), as amended, and any terms defined in the CCPA have the same meaning when used in this notice.
Personal Information that is regulated under the CCPA may represent a limited portion of Personal Data as described in the unika Privacy Policy; therefore, this Privacy Addendum applies solely to the Personal Information as defined below. We may update this Privacy Addendum as necessary and in the event of changes in the CCPA. Note that this notice does not apply to our personnel.
Our Services collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information"). Categories of Personal Information collected in the preceding 12 months include:
Personal Information does not include: (a) publicly available information from government records; (b) deidentified or aggregated consumer information; or (c) certain information excluded from the scope of CCPA, including health or medical information covered by HIPAA and the California Confidentiality of Medical Information Act (CMIA).
We may use or disclose the Personal Information we collect for one or more of the following business purposes:
unika will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We do not sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate your Personal Information to another organization for monetary or other valuable consideration. However, unika may disclose your Personal Information to a third party for one or more business purposes. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.
We share your Personal Information with the following categories of third parties:
In the preceding twelve (12) months, unika has disclosed the following categories of Personal Information for a business purpose:
We disclose your Personal Information for a business purpose to the following categories of third parties:
We do not sell your Personal Information. In the preceding twelve (12) months, unika has not sold any Personal Information.
The CCPA provides consumers (California residents) with specific rights regarding their Personal Information.
You have the right to request that unika disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
You have the right to request that unika delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
To exercise the access and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf (an "Authorized Representative"), may make a verifiable consumer request to access or delete your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data access requests, we will select a format to provide your Personal Information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.
unika provides users with the ability to opt in or opt out of sharing and selling personal information in compliance with CIPA and CCPA. A "Do Not Sell My Personal Information" option is prominently displayed on our website's landing page, allowing you to make your choice before proceeding.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
We reserve the right to amend this Privacy Addendum at our discretion and at any time. When we make changes to this Privacy Addendum, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
If you have any questions or comments about this Privacy Addendum, the ways in which unika collects and uses your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
unika Health, Inc.
ATTN: Corporate Compliance Officer
880 W. Maude Ave.
Sunnyvale, CA 94085
Phone: (855) 816-7705
Email: support@ihealthlabs.com